FREQUENTLY ASKED QUESTIONS
Do you offer direct billing?
Yes! Here is a list of extended health plan insurers that we can direct bill:
MASSAGE THERAPY
*Pacific Blue Cross
*Manulife
*Canada Life
*Sun Life
*Veteran’s Affairs (DVA)
*Johnson Inc.
*Green Shield
*Industrial Alliance
COUNSELLING
*Medavie Blue Cross
*Green Shield
*Canada Life
*Manulife
Do you bill to icbc or worksafe?
Direct billing to WorkSafeBC or ICBC for massage therapy and counsellings services is not offered at this time
What is your cancellation policy?
Whether its massage therapy, or clinical counselling, all appointments require a minimum of 24 hours notice of change or cancellation. The appointment time is reserved specifically for you, and late cancellations or no shows are very difficult to fill. It’s understandable that life happens, so in most situations, a late cancellation fee will not be charged; however, if a client repeatedly late cancels/no shows (3x in a calendar year), they will no longer be able to book
Do i have to take my clothes off for a massage therapy treatment?
No. All massage therapy treatments are trauma-informed and no one has to do something they do not feel comfortable with. While there are select techniques that need to be done directly on the skin (e.g. myofascial release, isolitic release, cross fiber frictions), they can be avoided as there are many others to choose from that can be done over clothing. Please let your therapist know if you have any concerns, and they will help design a treatment that respects your boundaries
Is massage therapy safe during pregnancy?
If you are having a healthy, uncomplicated pregnancy and do not have a history of repeat early miscarriage, then yes, massage therapy administered by someone with post graduate training in pregnancy massage is absolutely safe at any stage of pregnancy, including the first trimester
Do i need a referral for massage or counselling?
No, clients can refer themselves to massage therapy and clinical counselling; however, some extended health plans require a physicians referral before they will cover it. Please check your plan details, or connect with your HR administrator before booking an appointment to determine if this is required of your plan